Shipping policy

1. Order Processing

• All orders are processed within 1-2 business days after payment is successfully received.
• Orders placed on weekends, public holidays, or during peak seasons will be processed on the next business day.
• Custom or prescription eyewear orders may require additional processing time. We will notify you about expected timelines via email or phone.

2. Domestic Shipping (Within India)

• Shipping Charges: FREE shipping on all domestic orders across India.
• Delivery Timeline: Orders are typically delivered within 5-7 business days after dispatch.
• Courier Partners: Trusted courier services like Delhivery, Bluedart, and DTDC ensure reliable delivery across India.

3. International Shipping

• Shipping Charges: Calculated at checkout based on the delivery location.
• Delivery Timeline: Delivered within 10-15 business days after dispatch, depending on the destination and customs clearance.
• Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

4. Order Tracking

• Once shipped, you will receive an email or SMS with the tracking number and a link to track your shipment in real time.
• For issues with tracking, contact us for assistance.

5. Packaging & Handling

• All orders are carefully packaged to prevent damage during transit.
• Fragile or high-value orders include additional protective layers for extra safety.

6. Delivery Delays

While we strive for timely delivery, delays may occur due to:

• Unforeseen circumstances like weather, strikes, or natural disasters.
• Courier partner delays during peak seasons.
• Customs clearance for international orders.

7. Incorrect or Incomplete Address

• Ensure your shipping address is accurate and complete when placing an order.
• We are not responsible for orders delivered to incorrect addresses provided by the customer.
• Returned packages due to incorrect addresses may incur additional charges for reshipping.

8. Undelivered Packages

• Unsuccessful delivery attempts may result in the package being returned to us.
• We will contact you to reschedule delivery. Reshipping fees may apply.

9. Damaged or Missing Items

• Report damaged or missing items within 24 hours of delivery.
• Provide clear photos of the damaged product and packaging for resolution.

10. Shipping Restrictions

• We deliver across India and select international locations.
• Certain products may have additional shipping restrictions, mentioned on the product page.

11. Contact Us